Return & Refund Policy

Return & Refund Policy – HighProtein.shop

At HighProtein.shop, customer satisfaction is important to us. This Return & Refund Policy explains how returns, refunds, and replacements are handled for orders placed on our website.

By placing an order on https://highprotein.shop/, you agree to this policy.

1. Important Notice (Dropshipping Store)

HighProtein.shop is a dropshipping online store.
This means products are shipped directly from third-party suppliers, and return/refund conditions may vary depending on the product and supplier.

2. Return Eligibility

We accept return or replacement requests only under the following conditions:

  • Product received is damaged

  • Product received is defective

  • Wrong item was delivered

Requests must be submitted within 7 days of delivery.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used protein supplements

  • Items damaged due to misuse or improper handling

  • Products with missing original packaging

  • Orders placed due to change of mind

For hygiene and safety reasons, consumable products cannot be returned once opened.

4. How to Request a Return or Refund

To request a return or refund, please contact us with:

  • Order number

  • Clear photos or video of the issue

  • Short explanation of the problem

Contact details will be available on HighProtein.shop.

Our team will review your request and respond within 2–3 business days.

5. Refund Process

If your request is approved:

  • Refunds are issued to the original payment method

  • Processing time may take 7–10 business days

  • Shipping charges (if any) are non-refundable

6. Replacement Policy

In eligible cases, we may offer:

  • A replacement product, or

  • A partial or full refund, depending on supplier approval and product availability

Replacement delivery times may vary due to supplier location.

7. Order Cancellations

Orders can be cancelled only before they are processed or shipped.
Once an order has been dispatched, cancellation is not possible.

8. Delayed or Lost Orders

As a dropshipping store, shipping times may vary.
If your order is delayed or appears lost, please contact us, and we will assist in tracking it with the supplier.

9. Informational Products Disclaimer

HighProtein.shop also provides informational fitness content.
No refunds are provided for decisions made based on informational content available on the website.

10. Policy Updates

HighProtein.shop reserves the right to update or change this policy at any time.
Changes will be effective once posted on this page.

11. Contact Us

For any return or refund queries, please contact us:

Website: https://highprotein.shop/